93o's Privacy Policy
We give the highest importance to your personal information. Learn in detail in this policy how 93o collects, uses, and protects your data.
Introduction and Overview
93o (https://93o.cam) is a trusted online gaming platform in Bangladesh. We give the highest priority to the privacy and protection of personal information of our users. This privacy policy ("Policy") describes how 93o collects your personal information, how that information is used, where it is stored, and how it is kept secure.
By using our platform you agree to the terms regarding data processing described in this privacy policy. This policy should be read together with our Terms and Conditions and Responsible Gaming policy.
If any changes are made to this policy, we will update our website and notify registered users by email.
Introduction and Scope of Application
Who This Policy Applies To
This privacy policy applies to all individuals who use the 93o website (https://93o.cam) — whether they are simply browsing, have registered, or are actively participating in gaming activities.
By using our services you declare that you are at least 21 years of age and that you consent to the data processing practices described in this policy.
Data Controller
For the purposes of this policy, 93o (https://93o.cam) is the primary controller of your personal information. For any questions regarding data protection, contact us directly: [email protected]
What Information We Collect
Information You Provide Directly
The following information is collected when you create an account on our platform or use our services:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Payment information (bKash, Nagad, Rocket, bank account details)
- Deposit and withdrawal transaction history
Automatically Collected Information
The following information may be collected automatically when you visit our platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Usage patterns and gaming activity
- Session duration and login history
- Cookies and similar tracking technologies
- Referrer URL and navigation path
Identity Verification (KYC) Information
To ensure secure transactions and comply with anti-money laundering laws, we may collect additional documents as part of the Know Your Customer (KYC) process in certain circumstances. This may include copies of a national ID card, passport or driving licence, and utility bills or bank statements as proof of address.
How We Use Your Information
Service Operation and Improvement
Collected information is used for the following purposes:
- Account registration, verification, and management
- Processing deposits, withdrawals, and financial transactions
- Providing a personalised gaming experience
- Managing bonuses, promotions, and VIP benefits
- Platform security and fraud prevention
- Resolving technical issues and improving the site
Communication and Support
The contact information you provide is used for the following:
- Sending important account-related notifications
- Sending transaction confirmation messages
- Providing 24/7 live chat and email support
- Sending relevant promotional information (according to your preferences)
- Security alerts and password recovery messages
Legal and Regulatory Compliance
We may use your information to meet applicable legal obligations, comply with anti-money laundering (AML) requirements, and ensure responsible gaming. Information is also analysed to protect the integrity of the platform and prevent fraudulent activity.
Data Storage and Retention
Where Data Is Stored
Your information is stored on secure servers with active SSL encryption and advanced firewall protection. We follow industry-standard best practices for data processing and storage.
Retention Period
We retain different types of information for different periods:
- Active account data is retained until the account is closed
- Financial transaction records are retained for the applicable period required by law
- KYC documents are retained for the period specified under the relevant legislation
- Even after an account is closed, certain information may be kept for a specified period to meet legal obligations
- Marketing preference data is retained until you withdraw your consent
Data Sharing with Third Parties
When Information Is Shared
We never sell your personal information to third parties. However, limited information may be shared in the specific circumstances below:
- Financial information necessary for payment processing with bKash, Nagad, Rocket, and banking partners
- With technical service providers for the site (under strict confidentiality agreements)
- With legal authorities or regulatory bodies where required by legal order or obligation
- With fraud prevention agencies only when required for an investigation
- Minimum necessary information with game providers for service delivery
What We Never Do
As part of our privacy commitment, we confirm:
- We do not sell your information to any marketing or advertising party
- Your information is not shared with third parties for promotional purposes without your consent
- No information is provided to competing organisations
Cookies Policy
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. 93o uses cookies for the following reasons:
- To maintain your login state and session
- To provide a personalised gaming experience
- To improve site performance and security
- To remember user preferences and language settings
- For traffic analysis and collecting site statistics
Managing Cookies
You can refuse cookies or delete existing cookies by changing your browser settings. Please note that disabling cookies may prevent some features of 93o from working properly, such as saving your login state.
We use essential cookies (required to run the site) and optional cookies (for analytics and preference storage) separately.
Data Security Measures
Technical Protections
What we use to protect your information:
- SSL/TLS encryption — on all data transmissions
- Advanced firewall and intrusion detection system
- Password hashing and access control
- Regular security audits and vulnerability testing
- Data backup and recovery system
Administrative Protections
Our organisational-level security measures:
- Only authorised staff may access sensitive information
- Regular training for staff on privacy and data protection
- Detailed access logs for data are maintained
- Legal confidentiality agreements with third-party partners
- Rapid response plan in case of a security breach
Do not share your password with anyone to keep your account secure, and if you notice any suspicious activity, report it immediately to [email protected].
Your Data Rights
As a user of 93o, you have the following rights over your personal information. Contact us to exercise these rights.
Right to Access Information
You can request a copy of your personal information held by us at any time.
Right to Correct Information
If there is any error in your information, you can request a correction. We will update it as soon as possible.
Right to Delete Information
In certain circumstances you can request deletion of your personal information, however legal obligations will be maintained.
Right to Restrict Processing
In certain cases you can request a temporary restriction on the processing of your information.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Right to Withdraw
You can opt out of marketing communications at any time, which will affect future processing.
How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat or send an email to [email protected]. We will process your request after verifying your identity.
Protection of Minors
Age Verification Policy
93o strictly refrains from providing services to anyone under the age of 21. To verify age, we check date of birth and identity documents at the time of registration and through the KYC process when required.
We do not knowingly collect any personal information from minors. If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the associated data.
For ages 21 and above only — to learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
Notice of Changes
93o may update this privacy policy from time to time. For any significant changes, we will:
- Publish a dedicated notice on the website
- Notify registered users by email
- Update the "Last Updated" date at the top of the page
Continued use of our platform after any changes will be considered acceptance of the updated policy.
Previous Versions
To view previous versions of this policy, send a request to [email protected]. We generally keep the last three versions in our archive.
Contact Us
Get Support
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:
- Instant assistance via 24/7 live chat
- Detailed requests by email: [email protected]
We provide service at all times according to Bangladesh Standard Time (BST, UTC+6).
Related Policies
Other important pages related to this Privacy Policy:
- Terms & Conditions — Full terms of service use
- Responsible Gaming — Safe gaming guidelines
- About Us — Learn more about 93o
- FAQ — Answers to common questions